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In today’s increasingly digital business environment, it’s vital for businesses to keep up with new trends and be prepared with what’s to come to stay competitive and relevant in the market. Globe Labs, Globe’s innovations development arm, seeks to be front and center when it comes to equipping businesses with innovative services, providing a suite […]

Digital innovation is at the core of a successful business strategy. As experts say, failure to innovate can lead to stagnation or failure. This is why it’s important that business owners or decision-makers recognize its value so they can incorporate it into their own businesses. It can help open doors for growth and keep your […]

Great customer service can make all the difference to your bottom line, and should always remain a top-of-mind priority for every successful business.   Keeping an agile, adaptable customer support system in place is a good strategy to implement when seeking to improve business results. To maintain happy and loyal customers, you want to be able […]

Interactive Voice Response Technology — it sounds so techy and complicated, right? As a consumer, you might not be aware of its meaning but you’re already familiar with it. To give you a better picture, here’s a sample IVR script.

For any brand or business that strives to ace customer interaction—regardless of the channel used—here’s the golden rule: It’s not what you say, it’s how you say it. In other words, how you make them feel leaves a more lasting impression than what you tell them. 

Nowadays, convenience is no longer just found at your fingertips.  Instead of tapping, typing or clicking, you can just say the word, let your device recognize your voice, and from there, the action begins. Yes, we’re talking about Alexa, Siri, and Google Assistant. And no, we don’t just mean getting directions to a restaurant, playing […]

Do you know that smart speakers can now help patients manage their heart condition? Here are 5 ways voice-applications have changed healthcare.

Evaluate call performance, identify customer behavior and other capabilities that you can do by integrating Voice Technology with Analytics.

4 voice-enabled capabilities that any business can benefit from.