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With the restrictions on movement imposed by the COVID-19 pandemic, the need to quickly and accurately disseminate information is more important than ever. To help community leaders accomplish this with ease, Globe introduces an automated voice response technology via IVES or Interactive Voice Engagement Solution, an online communication tool that lets companies and organizations broadcast […]

For every business roadblock and lackluster growth, there’s a Globe Labs Application Programming Interface (API) waiting to be tapped to fuel innovation and create richer and better experiences for customers. With the rise of new technologies that continue to fuel the digital economy, APIs have become a critical tool for MSMEs to accelerate their digital […]

It’s the holiday season once again when retail sales are expected to rise as shoppers are eager to visit stores and websites for their holiday shopping needs. Competitions also get fiercer during this time as brands race towards maximizing the year’s biggest revenue-generating opportunity. This is why it’s important to craft a robust holiday marketing […]

As the COVID-19 pandemic persists, the reliance on appropriate technology continues to rise to achieve greater control on the spread of the virus and its effects on businesses and communities. Information and communications technology plays a crucial role in enabling access to high-quality and easy-to-use information that allows governments and businesses to reach their target […]

In today’s increasingly digital business environment, it’s vital for businesses to keep up with new trends and be prepared with what’s to come to stay competitive and relevant in the market. Globe Labs, Globe’s innovations development arm, seeks to be front and center when it comes to equipping businesses with innovative services, providing a suite […]

Digital innovation is at the core of a successful business strategy. As experts say, failure to innovate can lead to stagnation or failure. This is why it’s important that business owners or decision-makers recognize its value so they can incorporate it into their own businesses. It can help open doors for growth and keep your […]

Great customer service can make all the difference to your bottom line, and should always remain a top-of-mind priority for every successful business.   Keeping an agile, adaptable customer support system in place is a good strategy to implement when seeking to improve business results. To maintain happy and loyal customers, you want to be able […]

Interactive Voice Response Technology — it sounds so techy and complicated, right? As a consumer, you might not be aware of its meaning but you’re already familiar with it. To give you a better picture, here’s a sample IVR script.

For any brand or business that strives to ace customer interaction—regardless of the channel used—here’s the golden rule: It’s not what you say, it’s how you say it. In other words, how you make them feel leaves a more lasting impression than what you tell them.