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Great customer service can make all the difference to your bottom line, and should always remain a top-of-mind priority for every successful business.   Keeping an agile, adaptable customer support system in place is a good strategy to implement when seeking to improve business results. To maintain happy and loyal customers, you want to be able […]

Interactive Voice Response Technology — it sounds so techy and complicated, right? As a consumer, you might not be aware of its meaning but you’re already familiar with it. To give you a better picture, here’s a sample IVR script.

For any brand or business that strives to ace customer interaction—regardless of the channel used—here’s the golden rule: It’s not what you say, it’s how you say it. In other words, how you make them feel leaves a more lasting impression than what you tell them. 

Nowadays, convenience is no longer just found at your fingertips.  Instead of tapping, typing or clicking, you can just say the word, let your device recognize your voice, and from there, the action begins. Yes, we’re talking about Alexa, Siri, and Google Assistant. And no, we don’t just mean getting directions to a restaurant, playing […]

Do you know that smart speakers can now help patients manage their heart condition? Here are 5 ways voice-applications have changed healthcare.

Evaluate call performance, identify customer behavior and other capabilities that you can do by integrating Voice Technology with Analytics.

4 voice-enabled capabilities that any business can benefit from.

Voice technology can do more than just call outs. Here's how it can improve your business' sales, marketing and operations.

5 voice technology trends that are turning your voice-assistant into a voice-enabled AI companion.