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Voice technology news, trends, and tips for the forward thinking business leader.

Globe Labs’ Solutions vs. Globe Labs’ APIs: What Is the Difference?20210915195747

Globe Labs’ Solutions vs. Globe Labs’ APIs: What Is the Difference?

September 15, 2021General
In today’s increasingly digital business environment, it’s vital for businesses to keep up with new trends and be prepared with what’s to come to stay competitive and relevant in the market. Globe Labs, Globe’s innovations development arm, seeks to be front and center when it comes to equipping businesses with innovative services, providing a suite […]
All about Globe Labs and its huge benefits to your businesses20210903101727

All about Globe Labs and its huge benefits to your businesses

Digital innovation is at the core of a successful business strategy. As experts say, failure to innovate can lead to stagnation or failure. This is why it’s important that business owners or decision-makers recognize its value so they can incorporate it into their own businesses. It can help open doors for growth and keep your […]
How a Simple Voice Automation Platform Can Improve Your Customer Service20210514193207

How a Simple Voice Automation Platform Can Improve Your Customer Service

May 14, 2021General
Great customer service can make all the difference to your bottom line, and should always remain a top-of-mind priority for every successful business.   Keeping an agile, adaptable customer support system in place is a good strategy to implement when seeking to improve business results. To maintain happy and loyal customers, you want to be able […]
Interactive Voice Response Technology: Just What Is It?20200309145730

Interactive Voice Response Technology: Just What Is It?

Interactive Voice Response Technology — it sounds so techy and complicated, right? As a consumer, you might not be aware of its meaning but you’re already familiar with it. To give you a better picture, here’s a sample IVR script.
The Perfect Tone And Language To Use In Your Voice Solutions20191111101601

The Perfect Tone And Language To Use In Your Voice Solutions

For any brand or business that strives to ace customer interaction—regardless of the channel used—here’s the golden rule: It’s not what you say, it’s how you say it. In other words, how you make them feel leaves a more lasting impression than what you tell them. 
Banking on Voice: 5 Ways Banks are Using Voice Technology20191003151920

Banking on Voice: 5 Ways Banks are Using Voice Technology

Nowadays, convenience is no longer just found at your fingertips.  Instead of tapping, typing or clicking, you can just say the word, let your device recognize your voice, and from there, the action begins. Yes, we’re talking about Alexa, Siri, and Google Assistant. And no, we don’t just mean getting directions to a restaurant, playing […]
5 Ways Voice Technology has Revolutionized the Healthcare Industry20190424174126

5 Ways Voice Technology has Revolutionized the Healthcare Industry

Do you know that smart speakers can now help patients manage their heart condition? Here are 5 ways voice-applications have changed healthcare.
4 Business Benefits of Marrying Voice Solutions with Analytics20190307152825

4 Business Benefits of Marrying Voice Solutions with Analytics

Evaluate call performance, identify customer behavior and other capabilities that you can do by integrating Voice Technology with Analytics.
Voice Recognition: What Can You Do With It?20190228111108

Voice Recognition: What Can You Do With It?

February 28, 2019Voice Solutions for Business
4 voice-enabled capabilities that any business can benefit from.
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Use automated call-outs with a human voice. Engage with customers that matter to you the most.