How a Simple Voice Automation Platform Can Improve Your Customer Service20210514193207
May 14, 2021General
Great customer service can make all the difference to your bottom line, and should always remain a top-of-mind priority for every successful business. Keeping an agile, adaptable customer support system in place is a good strategy to implement when seeking to improve business results. To maintain happy and loyal customers, you want to be able […]
Interactive Voice Response Technology: Just What Is It?20200309145730
Interactive Voice Response Technology — it sounds so techy and complicated, right? As a consumer, you might not be aware of its meaning but you’re already familiar with it. To give you a better picture, here’s a sample IVR script.
The Perfect Tone And Language To Use In Your Voice Solutions20191111101601
For any brand or business that strives to ace customer interaction—regardless of the channel used—here’s the golden rule: It’s not what you say, it’s how you say it. In other words, how you make them feel leaves a more lasting impression than what you tell them.
Banking on Voice: 5 Ways Banks are Using Voice Technology20191003151920
October 3, 2019Voice Technology News and Trends
Nowadays, convenience is no longer just found at your fingertips. Instead of tapping, typing or clicking, you can just say the word, let your device recognize your voice, and from there, the action begins. Yes, we’re talking about Alexa, Siri, and Google Assistant. And no, we don’t just mean getting directions to a restaurant, playing […]
5 Ways Voice Technology has Revolutionized the Healthcare Industry20190424174126
April 24, 2019Voice Technology News and Trends
Do you know that smart speakers can now help patients manage their heart condition? Here are 5 ways voice-applications have changed healthcare.
4 Business Benefits of Marrying Voice Solutions with Analytics20190307152825
March 7, 2019Voice Solutions for Business
Evaluate call performance, identify customer behavior and other capabilities that you can do by integrating Voice Technology with Analytics.
Voice Recognition: What Can You Do With It?20190228111108
How Voice Technology Improves Business Communications20190226090012
February 26, 2019Voice Solutions for Business
Voice technology can do more than just call outs. Here's how it can improve your business' sales, marketing and operations.
5 Trends that will Influence the Evolution of Voice Technology in 201920190226021056
February 26, 2019Voice Technology News and Trends
5 voice technology trends that are turning your voice-assistant into a voice-enabled AI companion.