5 Ways Voice Technology has Revolutionized the Healthcare Industry

Entrepreneurs and developers are racing to capture the opportunities created by voice-based technology. And with an aging population and high cost of labor, it’s no wonder that 47% of tech startups are focused on the healthcare industry. Your smart assistant now has an AI cousin that can help medical professionals diagnose a variety of health conditions.

Here are voice applications that are providing innovative solutions in the healthcare industry.

Provide voice-enabled tools for the elderly

Improvements in medicine have increased life expectancy all over the world. Back in the 17th century you’d be lucky to make it past 30. Now people can live up to 80 years of age, increasing the demand for senior care.

Voice technology is a valuable tool for seniors who have limited mobility, dexterity, and vision. Voice-enabled solutions can be used as a caregiving service to assist family members in managing a senior’s schedule, a companionship software to remind them of everyday tasks, and an AI social robot designed to encourage an active lifestyle.

Automate patient-provider communication

Healthcare facilities and institutions also stand to benefit from voice technology by automating communication. This significantly reduces operating costs and allows staff to focus on patience care.

Senior living communities can use voice-enabled devices to notify seniors and staff of activities and meals. Healthcare providers can use a chat bot for easy access to information on their website and mobile app. Hospitals can have their own 24-hour virtual assistant to handle all appointment types for new and existing patients.


Automate patient data collection and documentation

Maintaining electronic health records is so time consuming and laborious that 42% of doctors feel burnout. Voice-technology can reduce the time they spend on the computer by becoming a virtual scribe.

Dentists can use it as a natural language system that can pick up context from conversations and create clinical notes. Doctors can also use it as a medical scribe that can listen and automatically encode patient information into their EMR.

Create “vocal biomarkers”

The voice itself, including pitch, tone, rhythm, volume and rate can provide relevant information to help healthcare providers diagnose health conditions. With the help of artificial intelligence, voice technology can capture and analyze speech.

Doctors can use it as a speech-based cognitive assessment to detect mental diseases, serving as a more efficient alternative to paper-based assessments. It can be integrated as a voice-based monitoring AI that analyses the progression of voice affected diseases wherever and whenever patients speak on their smartphones. Health insurers can use it as an emotionally intelligent AI to create engaging phone conversations for care management programs.  

Insuring continuity of care for chronic conditions

Patients with chronic conditions require more care outside of the doctor’s office. Voice applications can be used at home to help people in between doctor appointments.

Patients with heart disease can talk to their smart speakers equipped with a voice-based AI to help them manage their condition. They can also talk to a virtual assistant via a mobile app that helps plan members find the right insurance services.

Voice technology has matured from being an assistant to an intelligent companion without losing empathy. Create better engagement with an interactive voice engagement solution.

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